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Now this big piece of plastic will be in the trash & my boys are very disappointed, as I am for the cost & inconvenience of this toy. We tried patching the other holes & after inflating again, we found 5 more throughout the entire thing.
Within two days, there were two holes in the product. I purchased this for my 2 & 4 year old for Christmas.
The shipping to return was going to cost more than the Jump-o-Lene. We patched them and then there were 2 more.
I called the company to explain, they offered to refund or exchange but I had to send back, at my expense. I'm well aware that some products may just be defective but it that's the case, offer to pay for the return shipping please.
My suggestion is do not purchase this product - it will get holes & you will not be able to return to Amazon.
I purchased this item for my youngest daughter for Christmas. First, they requested images of the damage. I contacted them through amazon.com again. When we took it out of the box to inflate it, we found three holes already in the vinyl. My husband and I decided to buy a vinyl repair kit at Ace hardware for $4 rather than send the thing back. They were about 1 inch long and looked like it had been cut with a knife. It arrived two weeks before and stayed well hidden in my closet until December 25. I took pictures and emailed them but heard no response.
We know it wasn't our doing because we opened the package with our hands, not a sharp tool. Anyway, we contacted the company we purchased it from about exchanging it for a new one. They finally responded, told me that they would exchange the product BUT wanted us to pay the extremely pricey shipping fee again (about $25) to send back the damaged product, and only had a few days to do this. Who knows what shape the new one would be in.On a related note.about a week after I had purchased this jumpolene, I saw the exact same one at either Walmart or Target for $10 cheaper than this one, plus I wouldn't have had to pay the shipping.
Bought this for my girls, 3 1/2 & 1 1/2 for Christmas 2009. The girls did like it and we had fun, especially my 3 1/2 yr old, but pain to keep blowing up.Pros: 1) fun and safe 2) big and roomy for 2 3) resting ledge inside on the Round ChamberCons: 1) Did not keep air 2) I used a battery Air Mattress Pump to inflate, not really strong enough to put good pressure in any of the chambers 3) hard to fill in the old air hole types that plug at top then you push in, REALLY HARD to dig them out after you depress the air valve inside the chamber 5) directions, what directions. Inflated it Christmas Eve so it would be surprise the next morning. Unfortunately after one day the big round chamber {where it says Jump-o-lene} never could keep air. 6) this may be the biggest Con, it really does not Jump for kids much, no spring action as a real trampoline has, kids can jump, but they are really creating 90% of their bounce by jumpingI sent an email to the manufacturer, but no response and did not have this product on their product List. Intex was the maker of my Jump-o-lene, and Amazon is now out of stock so I can only get a refund, girls will be upset/I read MANY reviews before making my purchase, you never know what you will get, but no response from Intex was a show stopper for me, Customer Service is the only way to keep customers from returning, suffice to say I will be searching for another Inflatable, not from Intex
Some customer service. Pretty sad when a product that's meant for jumping and was never used for jumping springs a leak that's impossible to find.
We found the 2 holes in the castle and kept patching it for 4 months before finally giving up. Bought another one, just not the castle one because my kids still love to play with the 400 balls we have in it.
Got this jump o lene to replace another castle jump o lene from last Christmas that lasted 5 months. Amazon rep would only give partial refund and we have to pay return shipping.
Bought in early November and 29 days later it was leaking in the bottom compartment. I have to blow it up 2-3 times a day now.
And pretty sad that Amazon won't take it back for full refund. Target or Walmart would have taken it back for a full refund.NO QUESTIONS ASKED.
Had it for about 2 1/2 weeks and it's gone. It was big but we had the room. Not saying it isn't durable, but for my daughter who liked to throw the cats in it, it didn't last long. My daughter slept in it more than she jumped in it. I wouldn't say the item was very bouncy either, but maybe with more kids. I would recommend this product if you don't have cats.BTW, mine did not come with a patch kit, not that I could find the stupid hole anyway.
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